Why do I get returned to the Login screen after I enter my account and password?

If you are sent back to the login screen after entering your information, you will first need to double-check that the information you are entering is correct. If you are still not able to log on, it could be that you have the settings in your Internet Browser set to block "cookies". You will need to adjust your settings to allow cookies and this will most likely correct the problem.

How do I change the contact email address on file for my account?

Send an email to our Membership department with your ATRA Account number, contact name and phone number. We'll update your email address for you.

How do I search for bulletins on ATRA Online?

The best way to search the documents online are through our Complaint Search link. This will give you the results of all our Bulletins, seminar manuals and rebuild procedures based on the transmission, complaint and symptom you are working on.

If you know the bulletin number you would like to see, you can search the database by entering the number in our Bulletins section.

What do I do if I forgot or never received my user name and/or password?

If you never subscribed to ATRA Online in the past, your user name and password have been set-up already for you. Use your ATRA Account # and the last name of the shop owner for the password.

If you have had access to ATRA Online in the past and aren't sure what your login information is, simply give us a call at 805-604-2000 or 800-428-8489 or send an email to our Membership department and we'll call you to get your account corrected.

Why doesn't the "Email-A-Tech" link allow me to click on it ?

The "Email-A-Tech" link will only function, if you've gone through the steps of looking for a document on the ATRA Online site. The reason for this, is many of the calls we receive are related to an item we've published in the form of a bulletin, seminar manual or rebuild procedure. Once you perform the search in our Complaint Search section, you will most likely find the answer you need. However, if the fix isn't there, that is when the "Email-A-Tech" link will become activated, allowing you to contact us for the solution.

How do I change my login or password?

Send an email to our Membership department with your ATRA Account number, contact name and phone number along with the new login and/or password you would like to use and we'll change it for you.

Please note: All passwords must be at least 6 characters in length.